Shipping Policy

All shipping will be a flat rate of $15.00, completed with one of our delivery services and will be shipped within 3-7 business of order purchase. Orders may take longer during the Holiday season + peak times. Shipped orders are tracked.

ginger + winnie Candle Co is not responsible for any lost or stolen packages. Please be sure you have the correct mailing address entered before placing your order. If any order is shipped to the wrong address due to the incorrect address being entered by the buyer…. Any additional costs for replacement will be at the buyers expense. 


Return Policy

Your satisfaction is important to us.

Due to COVID-19 we are currently not accepting any exchanges or returns. 

If you have any issues with your product, we want to know about it.  Please send a note to and we will be happy to work with you.

If your candle is damaged during shipping, please email us along with an image of the broken product and we will gladly send a replacement. This will need to be done within 5 days of receiving your package. 

We encourage you to read the scent descriptions of each candle prior to purchasing. Scent is such a personal preference, so be sure to read the descriptions. Please know that Soy Wax Candles give off a lovely, soft + subtle scent. Not a headache over powering scent! If you are used to the paraffin candles that are giving off that powerful scent….remember they are also giving off toxins… so just give it some time to adjust to the lovely soy wax. 

We feel confident you will be happy you made the switch to ginger + winnie soy wax candles!