All shipping will be a flat rate of $15.00, completed with Swift Post and will be shipped within 3-7 business of order purchase. Shipped orders are tracked through Canpar.
ginger + winnie Candle Co is not responsible for any lost or stolen packages. Please be sure you have the correct mailing address entered before placing your order. If any order is shipped to the wrong address due to the incorrect address being entered by the buyer…. Any additional costs for replacement will be at the buyers expense.
Your satisfaction is important to us.
Due to COVID-19 we are currently not accepting any exchanges or returns.
If you have any issues with your product, we want to know about it. Please send a note to firstname.lastname@example.org and we will be happy to work with you.
If your candle is damaged during shipping, please email us along with an image of the broken product and we will gladly send a replacement. This will need to be done within 5 days of receiving your package.
We feel confident you will be happy you made the switch to ginger + winnie soy wax candles!